Reference

Open Your Legal Terms Clearly

Account terms, privacy rights, cookie choices, and payment-record rules sit on this legal page before you open an account with us.

Account termsPrivacy requestsCookie choicesPayment recordsLocal-law access
totomenangslot Open Your Legal Terms Clearly
CONTACT PATHS

Check Legal Help Through Real Channels

Legal questions need a clear trail, so we route them through channels that leave a timestamp and case reference.

Live chat Live chat 09:00-01:00 WIB every day handles legal access questions, account-name mismatches, and document upload steps. If your DANA or QRIS receipt needs checking, send the transaction time and account email in chat.
WhatsApp WhatsApp 09:00-01:00 WIB is for time-sensitive legal checks, such as account lock appeals or payment-name corrections. We ask for your registered phone, last login device, and one wallet receipt for matching.
Email Email [email protected] accepts privacy requests, cookie objections, record copies, and deletion questions. Use the subject line Legal Request, then include your account ID and the channel you want us to answer.
ACCOUNT CARE

Browse Privacy Controls Inside Your Account

We handle legal records by separating identity details, wallet receipts, device logs, and game-session records.

Data we collect

We collect account email, phone number, login IP, device type, wallet receipt details, and session timestamps. These records help us check account ownership, investigate disputes, and respond to legal requests tied to your profile.

Cookie choices

Cookies keep your session active, remember language preference, and help detect unusual login attempts. You can change browser cookie settings anytime, but blocking session cookies may require a fresh login after each page change.

Account security

Password resets and profile edits use your registered email or phone. When a new Android browser or iOS browser appears, we may ask for an extra check before wallet or legal records are displayed.

Record retention

Wallet receipts, login timestamps, and dispute messages are kept while needed for account service, legal duties, and payment reconciliation. When a record is no longer needed, we remove or anonymise it where the law allows.

Change requests

You can ask us to correct a name spelling, phone number, or email if the account history supports the change. Start from Account > Profile, then contact support if the edit is locked.

Dispute handling

For payment or access disputes, we compare your account ID, wallet name, receipt time, and login history. We will not discuss another account, even if the wallet sender name looks similar.

See Legal Answers Before You Join

These answers explain how our legal terms affect your account, wallet records, privacy choices, and access checks. They are written for common Indonesia account situations, including DANA, OVO, GoPay, and QRIS receipts. If your case involves a locked account, a changed phone number, or a disputed transaction, contact us with the case details before creating a second account.

The terms accepted during registration apply to account access, wallet activity, privacy handling, and dispute steps. Access depends on local law and is available only where local law permits, even after an account is created.

Your wallet name helps match DANA, OVO, GoPay, or QRIS receipts to the account profile. If the names differ, we may pause withdrawals or corrections until you provide proof that the wallet belongs to you.

Email [email protected] with your account ID, registered phone number, and the record type you need. We may confirm your identity through the registered email or phone before sending account-specific records.

Yes, if the request matches your account history and verification response. Start at Account > Profile, then contact live chat if the field is locked because of a recent login, wallet change, or security check.

Cookies help keep your login session active, remember language settings, and flag unusual access patterns. You can manage cookies in your browser, but blocking session cookies may require repeated login checks.

A lock can happen after repeated password failures, payment-name mismatch, or unusual device activity. Contact WhatsApp or live chat during 09:00-01:00 WIB with your account email and recent wallet receipt.

You can request deletion by email, and we will explain which records can be removed. Some wallet receipts, dispute logs, or access records may be retained when legal duties require it.